JOB VACANCY: Service Coordinator

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Recruiting now for a Service Coordinator on a permanent basis at our Brighouse Head Office.

Key tasks as a Service Coordinator would include:

  • Taking reactive calls from customers and dealing with them in a professional manner
  • Scheduling maintenance work, call out activities, return visits, commissioning and any additional work as required
  • To advise engineers of their workload
  • To carry out general record keeping for engineer’s worksheets including inputting details onto the service system.
  • Process engineer job sheets on Protean following visit, up to and including point of invoice
  • To deal with customer queries regarding work performed on site
  • To take calls from engineers
  • To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters
  • Request stock for Engineers jobs and customer requirements
  • Raise Sub contract orders
  • Assist with maintaining service database
  • Collation and distribution of jobs to teams
  • Support the service function securing maintenance opportunities
  • Ad hoc duties as and when required

Skills required:

  • Excellent customer service
  • Good negotiating skills
  • Proficient IT skills
  • Team working skills
  • Good organisation skills
  • Excellent communication skills both oral and written, including active listening skills
  • Ability to work effectively individually or part of a busy team and work under pressure
  • Excellent telephone manner
  • Good command of the English language (Written and spoken)
  • Ability to meet deadlines and targets

Working hours: 8.30am – 5pm Monday to Friday

Salary and benefits information will be available upon interview

In this job you will not only demonstrate excellent interpersonal skills but also the ability to utilise your IT skills to ensure the service coordination is completed effectively. If you feel you have the right skills for this position please apply today

Job Type: Full-time
Please submit CVs to:
Closing date: 14.09.2018